800.com: Business Numbers and Call Routing
800.comPublish a separate work number and route calls to phones you already use.
For people who answer their own calls. This is phone software, not staffed reception.
We may earn a commission.
Monthly or annual billing
Phone Startup
$23/ month
USD per plan, billed monthly
Or $228 paid upfront for 12 months$19/month equivalent on annual billing
Small Business
$59/ month
USD per plan, billed monthly
Or $588 paid upfront for 12 months$49/month equivalent on annual billing
Before taxes and telecom fees. The fee guide states 18% on applicable payments; usage and add-ons can cost extra.
Plan prices and fees need a current source review. Check 800.com plans and the final total before paying.
Confirm your allowance: official pages disagree on Startup minutes and included numbers. Small Business help limits forwarding to one recipient, while the plans page promotes multiple users and extensions. Confirm your setup; fair-use limits apply.
Prices from plans and billing help, read October 28, 2026. Confirm the selected plan and final total before paying.
A separate number. Your existing phone.
- Caller dials your work number
- Software routes the call
- You answer on your phone
Check billed minutes, not just talk time
In this hypothetical example, both routines contain 60 minutes of connected calls in one monthly cycle. Assume one billable call leg per call, with each call rounded up to a whole minute. This is not a verified 800.com billing rule.
| Call routine | Connected minutes | Billed minutes |
|---|---|---|
| 120 calls × 30 seconds | 60 | 120 |
| 30 calls × 120 seconds | 60 | 60 |
For each call, divide seconds by 60 and round up; then add those billed minutes. Rounding the monthly total once would miss the difference.
Before comparing an allowance, confirm the selected provider’s increment, when billing starts and stops, which call legs count, and whether menus, queues or hold time count. Unknown rules do not establish a billed quantity or charge. These examples do not choose a plan, resolve the allowance conflict above or calculate a bill.
Telnyx documents examples of per-call billing increments; that source does not establish 800.com’s rule or equivalent service scope. Keep an adequate existing phone setup where it meets your needs.
Can I text customers as soon as my number works?
A working voice number or an incoming text does not mean outbound SMS is approved. 800.com requires messaging registration before sending.
- Check that your chosen plan and number support the intended texts. Toll-free and local-number registration use different paths.
- Submit accurate business, message-use and customer opt-in details in 800.com, then wait for its approval confirmation before relying on outbound texts.
- Check registration and usage charges for your number type. Receiving texts and voice calling are separate checks; keep another contact method while approval is pending.
Registration guidance checked October 29, 2026. Approval timing, delivery and SMS add-on eligibility are not promised here.
Forwarding to another country?
800.com supports calls originating in the US or Canada. International forwarding needs a $100 enablement deposit, held separately and not credited toward usage.
Destination-specific per-minute rates are extra, separate from domestic minutes. Confirm the destination and rate before enabling it. International forwarding conditions.
Check current caller-origin requirements, deposit and destination rates before enabling international forwarding. Review 800.com conditions.
Sources and optional features
Source pages read October 28, 2026: call forwarding, caller-origin restrictions, and the pricing and policy links above. The annual cash amounts are stated in billing help. We did not verify a checkout total.
AI agents and other add-ons are separate options and can carry their own charges.